FAQs

HOW DO I CUSTOMIZE YOUR CHOCOLATES?

We specialize in personalized chocolates. You can customize chocolates with names, logos, designs and much more! Please visit our custom chocolates page to find out more about how to create your own custom chocolates.

WHERE CAN I BUY YOUR CHOCOLATES?

You can purchase directly from our website 24/7 and we will deliver your products to your doorstep. Please see our STOCKISTS page for locations we sell out of across the country.

HOW DO I BECOME A RETAILER?

If you are interested in stocking our chocolates at your store, cafe, restaurant or any other space please email sakshi@theallthingsshop.com We would love to discuss details with you.

DO YOU SUPPLY IN BULK TO BAKERIES/CAFES/RESTAURANTS AND HOTELS?

Yes we do! To view out B2B order pricing view the BULK ORDERING section of our website.

WHAT IS YOUR RETURN POLICY?

All of our products are handmade, perishable items. As such our chocolates are non-returnable and non-refundable.


ORDER AND SHIPPING INQUIRIES

How long till my order is shipped out?

Every single chocolates is made fresh at our chocolate factory in Jaipur, in small batches, by hand. We make our very best effort to ensure that every order goes out within 24-72 hours during business days. Please note additional time is needed during peak holiday rush.

How long does it take to ship my chocolate?

Our shipping days are Monday through Thursday, to avoid your chocolate being in a transit facility over the weekend. This is to prevent the chocolates from melting in transit or a shipping facility that is not temperature controlled. Shipping can take anywhere between 24-96 Hours depending on where we are shipping to.

Won't my chocolate melt in transit?

All orders are sent out with dry ice and in temprature controlled thermocol boxes to ensure your chocolates stay cold during transit. Unfortunately, we still can’t guarantee that your chocolate order will arrive intact during the sweltering summer months. We are always happy to hold the order until the weather cools.

What to do if your chocolate reaches you melted or soft?

Chocolate has a great shelf life and can be reset very easily. So just pop it back in the fridge for 30 mins or so and it should be fine. It may not have the same shape but it still tastes great and has a good shelf life

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