SHIPPING, ORDERING AND DELIVERY
ORDER PROCESSING TIMES
Every single chocolates is made fresh at our chocolate factory in Jaipur, in small batches, by hand. We make our very best effort to ensure that every order goes out within 24-48 hours during business days. Please note additional time is needed during peak holiday rush.
Our shipping days are Monday through Thursday, to avoid your chocolate being in a transit facility over the weekend. We may due to unforeseen conditions, not be able to ship out orders on certain days. This is to prevent the chocolates from melting in transit or a shipping facility that is not temperature controlled.
Shipping can take anywhere between 24-48 Hours depending on where we are shipping to. All orders are sent out with Ice Gel Packs to ensure your chocolates stay cold during transit. However despite that we cannot guarantee that your chocolate will not melt, specially during the hot summer days
As a retailer of perishable food items, we are unable to accept returns. However, if you have any issues or complaints with your purchase, please contact us. We are here to help!
*We are not responsible for wrong shipping addresses or invalid addresses. Any returned items due to the wrong address being given will be charged appropriately.